Privacy Policy

Privacy & Security Statement
El Cid Resorts SA., referred to as “El Cid ” in this document, recognizes the importance of protecting the privacy security of all information provided by users of our Web Sites. This statement applies to all El Cid managed hotel properties and related web sites including Real Estate, Vacations Club and Pronatours. To that end, we collect and use information throughout our Web Sites only as disclosed in this Privacy and Security Statement. This statement applies solely to information collected our Web Sites.

How Information is Collected
El Cid collects information about users by voluntary submission, IP addresses and cookies. No registration is required to enter our Web Sites.

Voluntary Submission
When users elect to make online reservations or subscribe to newsletters via our email list, users are required to supply certain personal information during the reservation and/or subscription process. Information collected through these forms may be used by El Cid to improve the content of our Web Sites, gather demographic information and provide meaningful information to our users. El Cid limits access to your personal information to those employees who need such information in order to perform essential functions relating to your request or service.

El Cid  will not disclose, share, sell or divulge any personal information, such as address, email, telephone and fax numbers, to third parties unless we have informed you and have been authorized by you or are required to do so by law. 

El Cid feels particularly strong about protection of the privacy of children.  No information should be submitted to the El Cid site by users under the age 18. Children under the age 18 may not make online reservations or register for email subscriptions.

When visitors to our Web Sites join a mailing list, we log (record) the IP address, date and time of the “opt-in” subscription request. To prevent unwanted subscriptions, an email will be sent to the requesting party asking them to confirm the subscription by clicking on the link provided. If the subscription is not confirmed, the email address will not be added to our list.

El Cid  may periodically send out email newsletters and other notifications to our users about new services, products or other news using email addresses provided during online reservation and email list subscription. Each email you receive from us will contain an “opt-out” list removal link. To have your email address promptly  removed from our list, simply click on the link provided in the email and your address will be removed automatically from our system within the required 10 calendar days.

Guest Satisfaction Surveys
From time-to-time El Cid may send guest satisfaction surveys via email to list subscribers, or guests who have stayed at one of its resorts. Participation is completely voluntary. Information requested may include contact information (such as name and address), and demographic information (such as zip code, age level). We use your comments and suggestions in our ongoing effort to provide our guests with memorable experiences and superior guest service.

Our Web Sites may contain links to other Web Sites. El Cid Resorts is not responsible for the privacy practices or the content of such Web Sites. Inclusion of links to such Web Sites does not imply any endorsement of the material on such Web Sites by El Cid Resorts.

Security – Personal Information
El Cid takes reasonable precautions to keep the personal information disclosed to us secure. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, El Cid does not guarantee the security, accuracy or completeness of any such information or procedures.

Changes and Acceptance
El Cid reserves the right to change this statement at any time. By using our Web Sites you signify your agreement with the terms of our privacy and security statement. Your continued use of our Web Sites after any changes to this statement signifies your agreement to the changes.

We appreciate your confidence in us and promise that personal information entrusted to us is secure. If you have any questions or concerns about our privacy policy, please email us at